We want you to shop with confidence. Please read our Returns & Refunds Policy carefully before making a purchase, as beauty devices and electronic products are subject to specific conditions for hygiene and safety reasons.
This policy is aligned with the South African Consumer Protection Act (CPA).
Change of Mind Return
Unwanted or Incorrectly Ordered Items
If you have changed your mind or ordered the incorrect product, you may request a return within 7 days of delivery, provided that:
- The product is unused and unopened
- All original packaging, seals, manuals, and accessories are intact
Opened or used devices are not eligible for change-of-mind returns due to hygiene and safety regulations.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Hygiene & Safety Notice
Due to the nature of beauty devices, LED masks, red light therapy devices, and electronic skincare tools, we cannot accept returns on products that have been opened, used, or worn, unless the product is faulty.
This is standard industry practice to protect customer safety.
Faulty or Defective Products
If your product is faulty or defective, you are protected under the CPA.
What qualifies as faulty?
- Manufacturing defects
- Device not functioning as intended under normal use
- Electrical or LED failures not caused by misuse or damage
What happens next?
Once the fault is verified, we will offer one of the following, at our discretion:
- Repair
- Replacement
- Refund or store credit (where repair or replacement is not possible)
Faulty items are handled in line with our Warranty Policy.
Items That Cannot Be Returned
The following items are non-returnable:
- Opened or used devices (unless faulty)
- Products damaged due to misuse, water exposure, drops, or incorrect charging
- Cosmetic damage that does not affect functionality
- Products returned without proof of purchase
- Items returned outside the allowed return timeframe
Inspection & Approval
All returned products are subject to inspection before approval.
We reserve the right to refuse a return if the product does not meet the conditions outlined in this policy.
How to Request a Return
To request a return, please contact us at info@dermarollersystems.co.za with:
- Your order number or proof of purchase
- Reason for the return
- Photos or videos (if the item is faulty)
Do not return any items without prior approval.
Refund Processing
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable unless the item is confirmed as faulty
Your Consumer Rights
This policy does not limit or replace your rights under the South African Consumer Protection Act.
Customers are entitled to fair, safe, and quality goods as prescribed by law.
