Derma Roller Systems SA – FAQ

1. How do I place an order?

Placing an order on our website is quick and easy:

  1. Browse our products and select the item(s) you wish to purchase.

  2. Click “Add to Cart” for each product.

  3. When finished, click “Checkout” to review your order.

  4. Enter your shipping and billing details.

  5. Select your preferred payment method.

  6. Confirm your order. You will receive an order confirmation email once your purchase is complete.

2. How can I pay for my order?

We offer several secure payment options:

  • Credit / Debit Card (Visa, Mastercard, American Express)

  • Instant EFT / Bank Transfer (South African banks) POP must be emailed to us. Processing of order will be when funds reflect.

  • PayFast, PayJustNow, PayFlex

All payment transactions are secure and encrypted to protect your information.

3. Do I need to register for an account to buy online?

No, registration is optional:

  • You can checkout as a guest without creating an account.

  • Creating an account allows you to:

    • Save your billing and shipping details for faster checkout

    • Track your order history

    • Receive special offers and updates

4. Shipping – Main Centers vs Outlying Areas

We deliver across South Africa with the following guidelines:

Main Centers (Major cities like Johannesburg, Cape Town, Durban, Pretoria):

  • Delivery usually 1–3 business days.

  • Standard courier service applies.

Outlying Areas / Rural Locations:

  • Delivery may take 4–7 business days, depending on the courier and location.

  • Additional shipping charges may apply for remote areas.

General Notes:

  • You will receive a tracking number once your order is dispatched.

  • Please ensure your delivery address is accurate to avoid delays.

  • Risk passes to the customer upon delivery to the courier unless the product is faulty.

5. Can I change my order after placing it?

  • Orders can only be modified before they are dispatched.

  • Contact our support team immediately if you need to change your order.

  • Once dispatched, the order cannot be changed. You may follow the Returns Policy if eligible.

6. What if my order arrives damaged or incorrect?

  • Inspect your package upon delivery.

  • If the product is damaged, missing, or incorrect, contact us within 48 hours with your order number and photos.

  • We will work to replace or resolve the issue according to our Warranty and Returns Policy.

7. Do you deliver outside South Africa?

  • Currently, we only ship within South Africa.

  • For international orders, please contact us for special arrangements.

8. How can I track my order?

  • After dispatch, you will receive a tracking number via email.

  • Use the courier’s tracking portal to monitor your shipment in real-time.

9. How can I contact customer support?

For any order, payment, or delivery inquiries:
📧 info@dermarollersystems.co.za

Our support team is available between 08h30 and 3pm Monday to Thursday and Friday we close at 1pm.

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