Please read the warranty before buying a Dr.pen with a Built-In battery.
Cordless Dr.pen’s with built in batteries are not recommended for salon use! These built-in batteries can easily be overcharged and battery will be depleted overtime. (How to know your battery is depleted : device will come on but will not work)
Charging time should be +-20min or until the light turns green on the pen – do not operate the pen while the pen is charging as this will also deplete the battery.
In the event of Product defect or malfunction under normal use by user following the manufacturer’s guidelines. Any defects caused by the user ie:- overcharging of the battery, electric current connection default, dropping the unit or miss use of the device, user attempting to dismantle and repair, all such cases will void Warranty. Please note all Dr.pen’s that have built-in batteries will deplete overtime when continuously overcharged. Dr.pens with built in batteries cannot be used while charging this will deplete the battery and the pen will die. Dr.pens with built-in batteries – these batteries cannot be replaced. Batteries are not included in the Warranty.
Derma Roller Systems suggests you ensure your pen device against all risks.
All Dr.pen’s have a 6 month Warranty offered by Derma Roller Systems provided the above criteria is adhered to in this period.
Damages (defaults) prescribed other than the above requires that your device is returned to Derma Roller Systems. Thereafter, we will investigate cause of failure. In the event of manufacturing defect the unit will be replaced immediately within the 6 month period.
Dr.pen’s supplied by Derma Roller Systems RSA are manufactured and produced from the original manufacturer. (OEM supported products)